Where is Canada Post replacing door-to-door delivery in London?

Canada Post expects the full transition for all four million addresses to happen over five years.

Travelling around the Ottawa region in my youth for hockey and swimming honed my fascination in seeing the latest neighbourhoods, transportation projects, and new community centres built up around me. Along with watching the nightly news and reading the newspaper before school, it all pushed me toward journalism.

I got my start in 2021 during my graduating year in Carleton University's journalism program, working communications before moving to B.C. to help launch the Prince George Post.

In 2023, I joined The London Free Press as a city hall reporter, covering the intrigue of local politics and following along as London evolves and builds out as one of Canada's fastest growing cities.

If you have a story idea or a tip, please reach out at jmoulton@postmedia.com.

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A Canada Post office is shown in this Postmedia file photo. Article content Canada Post is undergoing major changes, chief among them: phasing out door-to-door mail delivery nationwide in favour of community mailboxes. This week, the Crown corporation announced the first London neighbourhoods that will see the change. LFP’s Jack Moulton reports.

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As readers may remember, the federal government last fall announced a suite of measures to overhaul Canada Post’s operations in an effort to return the Crown corporation to profitability, including lifting a decades-old moratorium on closing rural post offices and ending most door-to-door mail delivery for the remaining four million addresses that still receive it.

Advertisement 1 Story continues below This advertisement has not loaded yet, but your article continues below. Article content In its place will be community mailboxes, something likely familiar to many Londoners in newer neighbourhoods: a central location for mail delivery to surrounding homes, with a dedicated mailbox under lock and key for each address. Three-quarters of Canadians already have one, the corporation says, including apartment lobby boxes and post office boxes.

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“Community mailbox conversions are a key element of Canada Post’s plan to transform the postal service to meet the evolving needs of Canadians without becoming a recurring burden on taxpayers,” Canada Post said in a statement. “The corporation’s deteriorating financial situation – including a record loss in 2025 and another significant loss in the first quarter of 2026 – underscores the urgency of this transformation.”

Several months ago, Canada Post announced the first batch of 136,000 addresses in 13 municipalities set to transition to community mailboxes between late 2026 and early 2027.

On Thursday, the Crown corporation announced a second round of 485,000 addresses in 37 municipalities set to transition to community mailboxes in 2027.

That includes the first London neighbourhoods to see the change, scheduled to happen in November 2027.

Canada Post shake-up: Is your rural Southwestern Ontario outlet safe? Relief as dad's ashes, lost for weeks in the mail, delivered to son Advertisement 1 Story continues below This advertisement has not loaded yet, but your article continues below. Article content Canada Post expects the full transition for all four million addresses to happen over five years.

The affected neighbourhoods are determined by the first three characters of a postal code, otherwise known as a forward sortation area. In London, four affected codes take in much of south London, from the core to the city’s rural fringes.

The neighbourhoods and areas in London that will see this change approximately include:

Highlighted on an interactive map of London’s forward sortation areas – the first three characters of a postal code – are the neighbourhoods where Canada Post plans to replace door-to-door mail delivery with community mailboxes by November 2027. (Screenshot/Canada Post) Article content Article content HOW WILL THIS UNFOLD? Article content Canada Post says it is just beginning to reach out to affected municipalities to prepare for the conversions, which take months. The process begins with consultations with local governments to identify suitable locations for the boxes, typically in municipal right-of-way boulevards or, where necessary, on private property with consent.

Advertisement 1 This advertisement has not loaded yet. Trending London Knights pick son of '05 Memorial Cup champ in OHL draft's first round Junior Hockey Seven injured, one critically, after SUV crashes into London gym Local News Advertisement 2 Story continues below This advertisement has not loaded yet, but your article continues below. Inspired by mom's battle, siblings graduate from Western, eye careers in health care Local News Where is Canada Post replacing door-to-door delivery in London? Local News PHOTOS: Aftermath of SUV crash into London gym Local News Advertisement 2 Advertisement This advertisement has not loaded yet, but your article continues below. Article content Notice and updates on the process will be sent to affected homes and businesses, including the final locations of the new boxes, notice of the delivery change and the key to the new mailbox, the corporation says.

The City of London declined to comment when asked about discussions and planning between the city and the Crown corporation, instead deferring comment to Canada Post.

Ward 11 Coun. Skylar Franke said conversations on the rollout likely haven’t started, since she received notice Thursday as one of the affected ward councillors.

She said she has already heard concerns about ending door-to-door delivery and is encouraging residents to contact their MP.

“I’ve already had a couple residents reach out, (who) are concerned about the loss of door-to-door mail delivery, and specifically seniors or folks who have mobility issues who rely on direct mail service coming to their door,” she said.

The Crown corporation says it has a Delivery Accommodation Program that “provides free support to help residential customers with functional limitations access their mail and parcels.” More than 17,000 households across Canada use the program, it says.

“The program offers accommodations that make mailboxes easier to use, such as sliding trays, braille features or a more accessible compartment. In some cases, weekly home delivery may be provided on a seasonal, temporary or permanent basis,” the statement reads.

Affected residents can request an accommodation after receiving a letter notifying them of the location of their new community mailbox, Canada Post says.

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